General questions
All products on our website already include all taxes (VAT) in the price. You do not have to pay anything else.
The order processing time is 1-3 working days, and the shipping time within Europe is 2-7 business days, while shipping to the USA takes 4-12 business days. If the product or chosen color is not in stock, it can take 2-3 weeks to complete your order. In case of any delays, we will inform you via email with the option of a refund.
The order processing time is 1-3 working days, and the shipping time within Europe is 2-7 business days, while shipping to the USA takes 4-12 business days. If the product or chosen color is not in stock, it can take 2-3 weeks to complete your order. In case of any delays, we will inform you via email with the option of a refund. For European customers, orders can be tracked on the www.dhl.com website, and for USA customers, it’s available on www.usps.com. If another delivery company is used, we will inform you via email.
Yes, all HexPads come with a 90-day warranty for defective products. If the product was damaged, heavily scratched, or used improperly, the warranty cannot be applied.
Yes, we ship worldwide. In this case, please contact us for shipping prices and more details.
All our packages are insured. In the event of a lost package or a damaged product, we will resend you a new package free of charge.
After noticing the wrong address in your shipping details, please contact us immediately. We typically require 1-2 working days to process and ship orders. During this time, we can make edits to the address or cancel your order. However, once the order is shipped, we are unable to halt the shipping process.
Yes, we are open to collaboration opportunities with influencers.
Product Questions
Yes, HexPads are fully waterproof and can be used even underwater. However, please keep in mind that the LED version of HexPads should be used more carefully, as the LED lights are splash-proof and not designed to be submerged in water.
“Yes, two charging cables are provided when purchasing HexPads with the LED option.
Yes, all sizes (Small, Medium, and Large) can be mixed and used together to create the perfect pads for any driving style. Plus, when you purchase 2 sets or more, free shipping is guaranteed.
Yes, you can trim the base of HexPads using scissors or a hobby knife to match the size of your EUC. However, please be aware that reducing the surface area for the Velcro may result in a less secure attachment to your EUC.
HexPads are crafted from rubber, offering a soft texture for your legs while maintaining the necessary rigidity to maintain their shape and optimize acceleration and braking performance.
The differences between the models can be observed in various measurements, including length, width, a larger base area, and other small adjustments that cater to specific use cases.
